HIMA has implemented extensive measures to ensure the protection of our customers and our employees during the Corona crisis. Our objective is to minimize the number of direct contacts inside and outside the company premises. We are observing developments closely and we fully support the measures taken by the authorities.
Despite the current restrictions, our ability to continue business activities has top priority allowing us to provide our customers with the best possible support in maintaining their business.
To ensure our availability, we have arranged the following contact options:
HIMA Global Customer Support: +49 6202 / 76 01 632 OR support(at)hima.com
Requests to our sales teams: sales(at)hima.com
Hotline for customers in China: +86 400 998 1700
If you have any questions, do not hesitate to contact your designated contact persons. Please also consider the below information and Q&A. Stay healthy and play it safe whenever in doubt!
Protective Measures for Employees and Customers
The safety of our employees and customers matters most to us. HIMA therefore strictly demands hygiene and distancing regulations. We have reduced the number of face-to-face meetings to a minimum. We have taken precautionary measures for customers visiting our sites. Please inform your local contact person in advance to ensure a smooth and above all safe implementation on site.
Service & Maintenance
HIMA’s Service and Support Teams are available to carry out service interventions as long as customers grant us access to their facilities and the current regulations of local authorities allow it. Our staff will be equipped with protective gear. Please contact your local support if you need us!
HIMA is offering a variety of online training courses. In some regions, physical trainings are also being carried out, as long as the regulations of local authorities allow it. Please get in touch with your HIMA contact person for more information.
A special focus is on maintaining production and our ability to deliver. To date, Corona does not affect HIMA’s ability to deliver. Place your order right now!
FATs and SATs
HIMA offers a solution to conduct remote FATs safely and securely – from all locations worldwide. Furthermore, we offer our customers physical factory and site acceptance testing (FAT and SAT) under the regulations of local authorities. We have taken precautionary measures for customers visiting our sites. Please inform your local contact person in advance to ensure a smooth and above all safe implementation on site.
Despite the current restrictions, the continuation of business activities has top priority and we will provide our customers with the best possible support in maintaining their business. To date, Corona has no effects on HIMA’s ability to deliver. The majority of our employees globally can work from home.