Service, Tailored to Your Needs
Every business, industry, and processing plant has its own unique challenges. So when it comes to service agreements, a one-size-fits-all approach will often lead to unnecessary costs. At HIMA, we understand that no two industrial plants are the same. That’s why we give you the freedom to pick and choose the services you really need. In this way, you keep your costs to a minimum, maximize plant reliability, and always comply with safety standards.
The HIMA 24-hour Remote Assistance Service combines the HIMA 24-hour hotline services with the remote access solution from our security partner genua.
Our safety experts are available for you around the clock to solve hardware and software problems via remote diagnosis, supported by a highly secure remote access solution made in Germany.
A complete package you can rely on: We supply the know-how, provide the necessary components of the Remote+ access point, take care of their configuration and administration.
As part of our basic package, we will perform a full assessment of your safety systems to determine the services you require. Core services include the framework agreement, definition of service levels, and the option to use our on-demand services, such as system maintenance, modification, and upgrades. In addition, you will receive access to our document information system (DIS), providing you with updates on HIMA products and services.
With the Standby+ package, you are assigned a dedicated HIMA specialist for fault diagnostics and resolution. Our engineers are on standby to visit your site if the fault cannot be resolved over the phone. Defined response times and guaranteed 24/7 availability ensure any issues are resolved rapidly and maximize your plant’s uptime.
Using our 24-hour hotline, you have constant, year-round access to HIMA safety engineers. They can answer your questions and quickly clear up any hardware or software issues. You also have the option to use our remote diagnostics service to ensure quick and easy fault identification and resolution.
If you opt for our spare parts service, we will work with you to create a list of all necessary parts. Then we can either store these at our service center or at your site. We maintain the inventory throughout the agreement to ensure you always have access to up-to-date components. This gives you long-term availability of spare parts, with no need to worry about procurement and storage.
The Start-up+ module provides you with preventive maintenance services to ensure maximum system availability. These include all necessary inspections and documentation, system optimization, and replacement of worn components. Depending on your required plant availability, you can choose maintenance intervals. As part of the service, we will also provide you with detailed recommendations and information on your plant’s condition.
As part of Lifecycle+, we can conduct regular on-site analyses of your plant to help you monitor the status of your systems. This provides you with information on necessary maintenance, upgrades, or modernization to protect against risks such as cyber attacks. As a result, you receive advice and recommendations tailored specifically to your plant and its current safety status. This helps you make the right decisions at the right time for safe plant operation and minimized downtime.
The HIMA 24-hour Remote Assistance Service combines the HIMA 24-hour hotline services with the remote access solution from our security partner genua.
Our safety experts are available for you around the clock to solve hardware and software problems via remote diagnosis, supported by a highly secure remote access solution made in Germany.
A complete package you can rely on: We supply the know-how, provide the necessary components of the Remote+ access point, take care of their configuration and administration.
As part of our basic package, we will perform a full assessment of your safety systems to determine the services you require. Core services include the framework agreement, definition of service levels, and the option to use our on-demand services, such as system maintenance, modification, and upgrades. In addition, you will receive access to our document information system (DIS), providing you with updates on HIMA products and services.
With the Standby+ package, you are assigned a dedicated HIMA specialist for fault diagnostics and resolution. Our engineers are on standby to visit your site if the fault cannot be resolved over the phone. Defined response times and guaranteed 24/7 availability ensure any issues are resolved rapidly and maximize your plant’s uptime.
Using our 24-hour hotline, you have constant, year-round access to HIMA safety engineers. They can answer your questions and quickly clear up any hardware or software issues. You also have the option to use our remote diagnostics service to ensure quick and easy fault identification and resolution.
If you opt for our spare parts service, we will work with you to create a list of all necessary parts. Then we can either store these at our service center or at your site. We maintain the inventory throughout the agreement to ensure you always have access to up-to-date components. This gives you long-term availability of spare parts, with no need to worry about procurement and storage.
The Start-up+ module provides you with preventive maintenance services to ensure maximum system availability. These include all necessary inspections and documentation, system optimization, and replacement of worn components. Depending on your required plant availability, you can choose maintenance intervals. As part of the service, we will also provide you with detailed recommendations and information on your plant’s condition.
As part of Lifecycle+, we can conduct regular on-site analyses of your plant to help you monitor the status of your systems. This provides you with information on necessary maintenance, upgrades, or modernization to protect against risks such as cyber attacks. As a result, you receive advice and recommendations tailored specifically to your plant and its current safety status. This helps you make the right decisions at the right time for safe plant operation and minimized downtime.
"For all of our concerns, a service employee is always immediately available. We especially appreciate the speed and flexibility of the HIMA team – and we have appreciated these qualities for many years."
Your HIMA Contact
Do you have questions concerning the HIMA services? Our service experts would be pleased to respond to your email or your call.